Yesterday in London we held the first ever City of Sanctuary Co-production Conference. The day was attended by representatives from local government, partner organisations, Sanctuary Awarded institututions, and Sanctuary Ambassadors, all united by a shared commitment to meaningful collaboration.

Partner organisations including Breaking Barriers, Helen Bamber Foundation, Refugee Council, British Red Cross, Sophie Hayes Foundation, and IRC contributed to rich discussions around how we can move from working for people seeking sanctuary to working with people as equal partners.

The conference explored the fundamental principles of co-production—the practice of creating services and making decisions together with those who use them, rather than imposing solutions upon them.

A powerful message resonated throughout the day: co-production is not a fixed destination but a journey that manifests differently across organisations and contexts. Some participants shared how they’ve developed co-produced policies that guide their entire approach, while others focused on specific co-produced projects that address particular needs or opportunities.

What is Co-Production?

Co-production moves beyond consultation to establish genuine partnerships where people seeking sanctuary actively shape and deliver the services that affect their lives. This approach recognises that lived experience is a valuable form of expertise that leads to more effective and appropriate support systems.

Key Findings from the Conference

1. Effective Recruitment Approaches

Building diverse participation starts with thoughtful recruitment:

• Trust-building is fundamental: Community consultations using accessible language help organisations understand needs and build relationships
• Flexible entry pathways: Replacing traditional barriers like cover letters with skill-based interviews and practical assignments opens doors to broader participation
• Authentic representation: Including people seeking sanctuary on hiring panels and advisory boards ensures decisions reflect real-world experiences
• Supportive development: Offering networking opportunities, internships, and targeted training builds skills and professional connections
• Strategic partnerships: Collaborating with refugee-led organisations extends reach to underrepresented groups

2. Trauma-Informed Training Models

Effective capacity building requires structured approaches that consider unique challenges:

• Cultural sensitivity: Programmes that account for language needs, religious observances, and trauma-informed practices remove participation barriers
• Personalised learning journeys: Flexible training options based on interests and skills create meaningful development pathways
• One-to-one support: Mentorship tailors training plans to individual needs while fostering mutual learning
• Engaging methodologies: Arts, storytelling, and interactive exercises accommodate diverse learning styles
• Skills recognition: Support with translating overseas qualifications and experience into UK contexts validates existing capabilities

3. Meaningful Recognition Systems

Valuing contributions in multiple ways enhances motivation and sustainability:

• Practical support: Stipends, travel assistance, and childcare help remove participation barriers
• Career development: Certification, reference letters, and established professional pathways create lasting benefits
• Visible acknowledgment: Featuring sanctuary seekers’ contributions in organisational communications demonstrates authentic commitment
• Future opportunities: Priority consideration for paid roles creates pathways to professional advancement

4. Organisational Capacity Building

For lasting impact, co-production must be embedded throughout organisations:

• Governance integration: Including refugee voices in decision-making, funding applications, and policy development ensures authentic representation
• Accessible engagement: Part-time and time-bound roles accommodate those navigating complex life circumstances including asylum processes
• Transparent expectations: Clear definition of roles, responsibilities, and development pathways builds mutual understanding
• Continuous improvement: Regular feedback systems allow for adaptation and refinement of co-production practices

The conference underscored that effective co-production creates a virtuous cycle where organisations benefit from more relevant and impactful services while people seeking sanctuary gain skills, confidence, and influence. When implemented with authentic commitment, these approaches transform traditional power dynamics and create truly participatory environments where lived experience drives meaningful change.

By adopting these inclusive strategies, refugee support organisations can develop more effective services while working alongside the communities they serve – creating a model that benefits everyone involved.