Disclaimer: The information provided in this section and any policies provided here are intended for guidance only. They are not a substitute for professional advice and we cannot accept any responsibility for loss occasioned as a result of any person acting or refraining from acting upon it. City of Sanctuary affiliated groups must make sure their policy is relevant for their specific content. 

All City of Sanctuary groups must ensure that they have a relevant complaints policy in place that is clearly displayed on their website/available to anyone who has interactions with the group. Groups are welcome to use the templates below and edit them to their context. However, groups must ensure that the policy covers all activities carried out by their group. In some circumstances it may be necessary to use sections from more than one template.

City of Sanctuary UK Complaints Policy

Templates

Complaints Policy template for smaller groups no awards work

Complaints Policy template for smaller groups who manage awards

Complaints Policy template for larger groups no awards work

Complaints Policy template for larger groups who manage awards