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Migrant Help will start providing the new services to adult asylum seekers and their dependants from 1st April.

These services will replace the current One Stop Service and Initial Accommodation Wraparound, which will cease to exist on 31st March 2014. They will be delivered under the umbrella name Asylum Help (part of the Migrant Help organisation) as Asylum Advice UK and Asylum Support Application UK, and will enable continuation of all statutory services to asylum seekers and refugees.

Home Office specifications have been remodelled to provide for much less than before, and specifically excludes advocacy and a withdrawal of one stop services in dispersal cities as per the current contracts. The full HO Statement of Requirements are attached.

The services can be accessed via Asylum Helpline (in 15 priority languages) or their website:

Website: (in 15 different languages including audio briefings and printable documents)
Asylum Helpline (Advice) 0808 8000 630 (8.30 to 17.30)
Asylum Helpline (Support Applications) 0808 8000 631. (8.30 to 19.00)

The helplines will be free for mobile phone users and will also be supported by 600 accredited interpreters with 80 other languages, including dialects, using a three way platform.

The service will only have a full time presence in COMPASS Initial Accommodation (Liverpool, Birmingham, Glasgow, Wakefield, Belfast, Cardiff and London) with “reactive outreach” to vulnerable clients.

See also the attached poster and a client leaflet to help advertise the new service and share these within your network. They include all the phone numbers for the other 14 languages.

Also attached is an updated briefing which answers the main questions about the Asylum Help services and other information.

Attachment Size
Consolidated Advice and Guidance Statement of Requirements 271.72 KB
Consolidated Asylum Support Application Services Statement of Requirements 311.23 KB
Asylum Help Client Leaflet 984.04 KB
Asylum Help Poster 1.22 MB
Briefing Update and FAQs 764.5 KB
Migrant Help PowerPoint Presentation 2.57 MB
Consolidated Advisory Services Summary of Changes PowerPoint presentation 397 KB
Migrant Help in Yorkshire and Humber 50.5 KB
Asylum Help Service Strategy 1.46 MB